All SALES are final unless there is a manufacture's defect on your product or we failed to comply with our turnaround time. 
If you have an issue with any of our products please
email us at craftsylvania@gmail.com
reach out to us on instagram @craftsylvania 

We will work with you on to fix this matter 

Once your package has been dropped off at the post office, it is out of my hands and no longer responsible for the package. If the package is lost or stolen, you need to contact USPS for any questions and concerns. I will do my best to help in this situation as well!